Refund policy

We accept return requests within 30 days of delivery.

To qualify for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. A receipt or other proof of purchase is also required.

To request a return, please email us at support@cuteasianthings.com. If your return is approved, we will provide a return shipping label and instructions explaining how and where to send your package. Items returned without prior approval will not be accepted.

For any questions about returns, please contact us at support@cuteasianthings.com.

Return Shipping Costs

If your return is due to an item being damaged, defective, or incorrect, we will cover the return shipping cost. For all other approved returns, the customer is responsible for return shipping costs. Return shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or if you received the wrong item, contact us immediately so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom, special-order, or personalized products
  • Personal care items, such as beauty products
  • Please contact us if you have questions about whether a specific item is eligible for return.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund to your account.