Shipping Policy

We currently ship to most countries worldwide. Shipping availability, rates, and estimated delivery times are displayed at checkout.

Order Processing

Orders are typically processed within 1–4 business days, excluding weekends and holidays. Orders placed after 1:00 p.m. Central Time may begin processing on the following business day.

Processing includes order verification, quality checks, packing, and preparation for shipment. You will receive a shipping confirmation email with tracking information once your order has shipped.

Estimated Shipping Times

After processing, estimated delivery times are:

• United States and Canada: 5–16 business days
• Australia and New Zealand: 7–19 business days
• Europe: 9–17 business days
• Other countries: 14–30 business days
• Holidays and other busy periods: 20–40 business days

These are estimates, not guaranteed delivery dates. Customs processing, severe weather, carrier disruptions, incorrect addresses, holidays, and other circumstances outside our control may cause delays.

Tracking Information

Tracking information will be emailed to you when it becomes available. Tracking updates may take several business days to appear after shipment.

If an order contains multiple products, the products may be shipped separately. You may receive separate packages, tracking numbers, and delivery dates at no additional shipping charge.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country. These charges are not included in the product price or shipping fee unless expressly stated at checkout.

The customer is responsible for paying any applicable import charges. Customs requirements and fees vary by country, so we recommend checking with your local customs authority before ordering.

Shipping Restrictions

We cannot ship to locations prohibited by applicable laws, trade restrictions, sanctions, or carrier limitations. Shipping availability is determined at checkout and may change without notice.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order begins processing. We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address supplied by the customer.

Order Changes and Cancellations

To request an order change or cancellation, please contact us within 12 hours of placing the order.

We will try to accommodate requests, but changes and cancellations are not guaranteed once processing has begun. Orders that have already shipped cannot be changed or canceled.

If your cancellation is approved before shipment, your refund will be returned to your original payment method. Any applicable processing or cancellation fee will be disclosed before the cancellation is completed.

Delayed or Missing Packages

If your tracking information has not updated or your order has not arrived within the estimated delivery period, please contact us. We will review the shipment and, when appropriate, contact the shipping carrier.

A package marked “delivered” should first be checked with household members, neighbors, the delivery carrier, and the local post office. Please contact us promptly if the package still cannot be located.

Returned or Refused Packages

Orders returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or unpaid customs charges may require an additional shipping fee to be resent. Any refund for a returned package will be handled according to our Refund Policy.

Payment Currency

Orders are charged when the purchase is completed. Unless otherwise indicated at checkout, prices and payments are processed in U.S. dollars (USD).

Contact Us

For questions concerning shipping, tracking, or an order, contact us through our store’s contact page or at: support@cuteasianthings.com